Terms and Conditions

Terms & Conditions for Services Provided by Carl Larson

Last Updated: November 18, 2025

Welcome to the website of Carl Larson. By engaging Carl Larson (“Provider,” “we,” “us,” “our”) for any services, or by using our website or otherwise entering into transactions, you (“Client,” “you,” “your”) agree to be bound by the following terms and conditions (these “Terms”). Please read them carefully; if you do not agree to these Terms, you should not use our services or website.

1. Services

1.1 Scope of Services. Provider agrees to perform such services as described in one or more separate statements of work, proposals, or engagement letters (each, an “Engagement”). Services may include but are not limited to the following:

• New network hardware installation (including routers, switches, access points, and related equipment)

• ISP recommendations and setup (including interfacing with Internet Service Providers, advising on plans, and assisting with installation scheduling)

• Wi-Fi coverage troubleshooting (diagnostics, heat-mapping, signal optimization, interference mitigation)

• Firewall security testing (evaluation, configuration review, and penetration-style assessments within agreed scope)

• IP camera security (installation, configuration, and basic operational testing)

• Legacy PC upgrades and updates (hardware improvements, component replacement, OS updates, driver updates, etc.)

• New PC recommendation and setup (including purchasing guidance, initial configuration, and optimization)

• Antivirus and VPN consultation (recommendations, basic setup assistance, and best-practice guidance)

• Basic data recovery (attempts to recover lost files subject to the limitations described in these Terms)

• PC decommissioning (data wipes, hardware removal, retirement procedures)

• Local data to cloud backup (assistance with transferring or syncing data to cloud platforms)

• Setup with 3-2-1 backup policy (design and implementation of a backup strategy based on the 3-2-1 methodology)

• Destruction of media (HDD/SSD) (secure destruction or wiping of electronic storage media)

• New phone setup and transfer (device configuration, data migration from another device, account linking)

• Cellular plan review (evaluation of mobile service plans and recommendations)

• Device troubleshooting (diagnostics and resolution for phones, computers, tablets, and other consumer devices)

• Video editing (post-production editing, basic effects, cutting, and formatting services)

• Logo design (graphic conceptualization and design services)

1.2 No Guarantee of Success. All Services are provided on a “best-efforts” basis. Provider does not and cannot guarantee any particular results, outcomes, or levels of success. Client acknowledges that the success or performance of any hardware, software, configuration, or recommendation may depend on factors outside Provider’s control.

1.3 Changes. Any changes requested after the Engagement is accepted must be submitted in writing. Provider may revise fees, timelines, and scope accordingly before agreeing to any change.

2. Fees, Invoicing, and Payment

2.1 Fees. Fees for Services are specified in the Engagement. All prices are stated in U.S. dollars unless otherwise specified.

2.2 Invoices. Provider will issue invoices according to the schedule in the Engagement.

2.3 Payment Due Date. All invoices must be paid no later than the date specified on the provided invoice.

2.4 Suspension of Services. Provider reserves the right to suspend Services until all overdue invoices are paid in full.

2.5 Disputed Charges. Any disputed invoice amount must be reported within seven (7) calendar days of receiving the invoice.

3. Client Responsibilities

3.1 General Cooperation. Client shall provide timely access, information, credentials, decisions, and physical site entry (where applicable) to enable performance of Services.

3.2 Data Responsibility and Backups.
Client is solely responsible for maintaining complete, current, and verified backups of all data prior to any Service being performed, including hardware installation, upgrades, media destruction, troubleshooting, software configuration, or any work involving electronic storage media.

Provider shall not be liable for any loss, corruption, alteration, or destruction of data unless (a) a separate, written Engagement explicitly contracts for a “Data Recovery” or “Data Backup” Service, and (b) that service is expressly identified as including responsibility for data preservation.

3.3 Accuracy of Information. Client represents that all information, materials, and access credentials provided are accurate and lawful.

4. Intellectual Property

4.1 Ownership of Deliverables. Provider retains ownership of all methodologies, tools, frameworks, and intellectual property used or created during the provision of Services. After full payment, Client receives a limited, non-exclusive license to use deliverables for internal purposes.

4.2 Third-Party Materials. Some Services may rely on third-party products or solutions. Client agrees to comply with any associated licensing terms.

5. Confidentiality

5.1 Definition. “Confidential Information” means any non-public information disclosed in the course of the Engagement.

5.2 Obligations. Both parties agree to safeguard Confidential Information and use it only for performing obligations under the Engagement.

5.3 Exclusions. Confidential Information does not include information that is publicly known, independently developed, already known to the recipient, or obtained from a third party without restrictions.

5.4 Duration. Confidentiality obligations remain for five (5) years after the termination of the Engagement.

6. Warranties and Disclaimers

6.1 Limited Warranty. Provider warrants that Services will be performed with reasonable care and skill consistent with industry standards.

6.2 Disclaimer of Results. No warranty, guarantee, or assurance is made that any specific outcome will be achieved. All implied warranties, including merchantability or fitness for a particular purpose, are expressly disclaimed.

6.3 Data Loss Disclaimer.
Client acknowledges and agrees that:

• Provider shall not be liable for any data loss under any circumstance unless expressly contracted as part of a “Data Recovery” or “Data Backup” service.

• Provider shall not be liable for data loss resulting from upgrades, hardware installation, OS changes, troubleshooting, software conflicts, malware infections, media destruction, or any other service that interacts directly or indirectly with Client devices or storage media.

• Client must ensure all important data is fully backed up before any service appointment unless the Engagement expressly includes backup or recovery responsibilities.
  
  

7. Limitation of Liability

7.1 Maximum Liability. Provider’s liability shall not exceed the fees paid by Client for Services during the six (6) months preceding the claim.

7.2 Exclusion of Certain Damages. Provider shall not be liable for any indirect, incidental, punitive, or consequential damages, including loss of profits, business interruption, or loss of data (except as expressly stated in the Engagement).

7.3 Risk Allocation. These limitations are a fundamental part of the pricing and risk allocation between the parties.

8. Term and Termination

8.1 Term. These Terms apply from the moment Client engages Provider and continue until all Services are complete.

8.2 Termination for Convenience. Either party may terminate with thirty (30) days’ written notice, unless otherwise stated in the Engagement.

8.3 Termination for Cause. Either party may terminate immediately for material breach not cured within fifteen (15) days of written notice.

8.4 Effect of Termination. Client must pay for all Services rendered up to the termination date.

9. Governing Law, Dispute Resolution, and Miscellaneous

9.1 Governing Law. These Terms shall be governed by the laws of the State of Minnesota.

9.2 Dispute Resolution. Unresolved disputes after sixty (60) days of negotiation shall be submitted to binding arbitration under the rules of the American Arbitration Association.

9.3 Notices. Notices must be delivered by certified mail, personal delivery, or confirmed-receipt email.

9.4 Assignment. Client may not assign rights or obligations without written consent.

9.5 Severability. If any provision is held invalid, the remainder shall remain in effect.

9.6 Waiver. No waiver shall be effective unless in writing.

9.7 Entire Agreement. These Terms constitute the full and complete agreement between the parties.

9.8 Amendments. Provider may update these Terms from time to time. Continued use of Services constitutes acceptance of updated Terms.

10. Website Terms

10.1 Use of Website. Use of the website is subject to these Terms, the Privacy Policy, and any posted rules or notices.

10.2 Intellectual Property. All content on the website is owned by Provider or its licensors.

10.3 Prohibited Conduct. Client may not disrupt the website, attempt unauthorized access, or misuse website content.

11. Miscellaneous Provisions

11.1 Relationship of Parties. Nothing herein creates an employment, partnership, or joint venture relationship.

11.2 Force Majeure. Neither party is liable for delays caused by events outside reasonable control.

11.3 Publicity. Provider may identify Client as a client unless Client objects in writing.

11.4 Counterparts. These Terms may be executed electronically or in counterparts.